Tuesday, August 30, 2011

Things I've Learned Since Being an SRA

Before I started this new role, I was a bit nervous--you can read about it here.
I'm the Senior Resident Assistant (SRA) for McConnell Hall and this is a quick list of things I've learned already:
  1. Respect those whom you supervise and they will respect you.
  2. The McConnell staff is incredible. 
  3. For real knowing that people are watching your every move, is freaking scary. 
  4. People tell me it's okay to mess up, but I'm pretty sure it's not allowed. 
  5. Confronting people is much easier in training than in a real situation. 
  6. Not having all the answers sucks. 
  7. Having a messy front desk is one of the worst things ever. 
    • Having too many people behind the desk makes it look messy. 
  8. Just because something is easier doesn't mean it's better. 
  9. Just because something is hard doesn't mean that's an excuse to not do it. 
  10. It's easy to make excuses for people--don't do it. 
  11. Don't let people fall through the cracks.
    • Every single resident and staff member is important and matters. 
  12. When people walk by, acknowledge their existence. 
    • Refer to number 11. 
  13. Set high expectations and hold people accountable. 
    That's just a quick list for now.